Privacy Policy

Effective Date: 04/22/2026 Website: VeteranTelemedicine.com

1. Overview

Veteran Telemedicine (“we,” “our,” or “us”) operates as a care coordination and referral platform that connects individuals with third-party providers, including but not limited to:

• Telemedicine providers
• In-home care services
• Adult day care centers
• Other healthcare and support service providers

We do not directly provide medical or care services.

2. Information We Collect

A. Personal Information

• Name
• Email address
• Phone number
• Address
• Information submitted through forms

B. Health-Related Information

• Information you voluntarily provide (e.g., conditions, needs, care preferences)
• Used strictly for matching you with appropriate service providers

3. How We Use Information

We use your information to:

• Match you with appropriate partner providers
• Coordinate service referrals
• Facilitate communication and scheduling
• Improve our platform and services

4. Third-Party Providers

We share your information with trusted third-party partners, including:

• Licensed healthcare providers
• In-home care agencies
• Adult day care providers
• Telehealth platforms
• CRM and communication systems (e.g., GoHighLevel)

These providers are responsible for:

• Delivering services
• Managing your care
• Maintaining their own legal and regulatory compliance (including HIPAA where applicable)

5. Role & Responsibility Disclaimer

Veteran Telemedicine:

• Is not a healthcare provider or care provider
• Does not supervise or control third-party providers
• Does not guarantee quality, outcomes, or availability of services

All services are provided independently by third-party partners.

6. HIPAA & Data Handling

• We aim to minimize collection of sensitive health data
• Any health-related information is used only for referral coordination
• Third-party providers and platforms are responsible for HIPAA compliance

7. Data Security

We implement reasonable safeguards, including:

• Secure form handling
• Controlled system access

However, once data is shared with third parties, their policies apply.

8. Cookies & Tracking

We may use cookies and analytics tools to:

• Improve site performance
• Understand user behavior

9. Your Rights

You may:

• Request access to your data
• Request deletion
• Opt out of communications

10. Third-Party Links

We are not responsible for the privacy practices of third-party providers or external websites.

11. Changes

We may update this policy at any time. Changes will be posted with a new effective date.

12. Contact

Veteran Telemedicine info@mail.veterantelemedicine.com +1 (508) 433-3455